Category : Uncategorized

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Simulated Customer Impression Process

Brian Corbett 03 May 2018 4 Views no comments Uncategorized

It is paramount to our mission that we examine the quality of our work and correct any discrepancies whatsoever between what the customer expects and what we are delivering. Perhaps the best way to do this is to look at the project from the perspective of the customer. For this process, one or several staff members would […]

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Phone System Troubleshooting

Brian Corbett 23 Apr 2018 5 Views no comments Uncategorized

With a standard telephone system, we would mainly be responsible only for the service inside the house. Where the main utility meets the house is where our scope begins. In any case, we want to disconnect the home phone from the utility, and plug a tester phone into the main connection and check for a […]

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LiteTouch Replacement Sales Procedural Talking Points

Brian Corbett 23 Apr 2018 5 Views no comments Uncategorized

With a potential lighting replacement customer on the phone, the goal is obviously for them to pay for us to replace their system, but we need to address three important things based around the amount of trips we’d be taking to their home, and what aspects they are willing to handle themselves. A. Complete documentation […]

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Troubleshooting Over The Phone

Brian Corbett 23 Apr 2018 11 Views no comments Uncategorized

Below is a basic flowchart describing the procedure for troubleshooting over the phone with a new or existing customer.

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Standard Electrical Switching

Brian Corbett 23 Apr 2018 1 Views no comments Standard Switching, Uncategorized

In 1879 when Thomas Edison invented the first light bulb, it’s hard to say whether he’d had any idea how very basic a part of every modern home that lights would be, here some 140 years later. We all have them, and although they tend to all look the same once the faceplate is on, […]

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How Networks Work

admin 01 Nov 2017 5 Views no comments Uncategorized

255.255.255.255 192.168.1.x.  total devices 255 192.168.x.x.   total 65025 192.168.1.x 192.168.2.x – 192.168.255.255 192.168.x.x 255.255.248.0 192.168. 1 .1 192.168. 7 .255.  1785

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Setup Samsung Tab Dock

Clayton Varner 07 Oct 2017 6 Views no comments Uncategorized

Unbox Tablet and Dock Connect to play store using company google account Setting / Device / Lock Screen = None (Not even Swipe) Setting / Device / Display / Screen Timeout = None (or max if none is not available) Remove every single icon and widget from home screens (remove multiple home screens until there is […]

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