Training Database

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Simulated Customer Impression Process

Brian Corbett 03 May 2018 4 Views no comments Uncategorized

It is paramount to our mission that we examine the quality of our work and correct any discrepancies whatsoever between what the customer expects and what we are delivering. Perhaps the best way to do this is to look at the project from the perspective of the customer. For this process, one or several staff members would […]

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Detecting A Network Short

Brian Corbett 27 Apr 2018 5 Views no comments Network

Any hard-wired network device is capable of causing a short in a network. The method for detecting and removing this device is a simple process of elimination.   Likely, the indicator lights on the managed network switch are blinking at an increased rate. The light corresponding to the port of the trouble device will be […]

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Phone System Troubleshooting

Brian Corbett 23 Apr 2018 5 Views no comments Uncategorized

With a standard telephone system, we would mainly be responsible only for the service inside the house. Where the main utility meets the house is where our scope begins. In any case, we want to disconnect the home phone from the utility, and plug a tester phone into the main connection and check for a […]

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LiteTouch Replacement Sales Procedural Talking Points

Brian Corbett 23 Apr 2018 5 Views no comments Uncategorized

With a potential lighting replacement customer on the phone, the goal is obviously for them to pay for us to replace their system, but we need to address three important things based around the amount of trips we’d be taking to their home, and what aspects they are willing to handle themselves. A. Complete documentation […]

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Troubleshooting Over The Phone

Brian Corbett 23 Apr 2018 11 Views no comments Uncategorized

Below is a basic flowchart describing the procedure for troubleshooting over the phone with a new or existing customer.

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Standard Electrical Switching

Brian Corbett 23 Apr 2018 1 Views no comments Standard Switching, Uncategorized

In 1879 when Thomas Edison invented the first light bulb, it’s hard to say whether he’d had any idea how very basic a part of every modern home that lights would be, here some 140 years later. We all have them, and although they tend to all look the same once the faceplate is on, […]

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Standard Single Pole Electrical Switch

Brian Corbett 23 Apr 2018 0 Views no comments Electrical, Standard Switching

  The single pole switch is the most common “general workhorse” of electrical switches. It very simply turns an electrical load (light, device, etc…) on or off from a single location. There are only two terminals, one to receive the “hot wire”, or black power, and the other is for the outgoing hot wire to […]

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Insteon Lighting Controls

Brian Corbett 23 Apr 2018 1 Views no comments Electrical, Lighting Control Systems

  Insteon uses a mesh network, meaning all the devices on the network communicate with each other, relaying commands and device status to and from the user. What has set Insteon apart from other lighting control systems in recent years is the introduction of what is called simply “the hub”. It is a central processor […]

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How Networks Work

admin 01 Nov 2017 5 Views no comments Uncategorized

255.255.255.255 192.168.1.x.  total devices 255 192.168.x.x.   total 65025 192.168.1.x 192.168.2.x – 192.168.255.255 192.168.x.x 255.255.248.0 192.168. 1 .1 192.168. 7 .255.  1785

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Updating a Savant Host

Alex Terrell 15 Oct 2017 12 Views 2 comments Savant

All new Savant hosts have to be loaded with Savant’s DaVinci software suite before they can be used, and we will occasionally need to update an existing host to a more recent release of DaVinci. In both cases, the process is as follows:   Download DaVinci The first thing to do is download the runtime […]

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