It is paramount to our mission that we examine the quality of our work and correct any discrepancies whatsoever between what the customer expects and what we are delivering. Perhaps the best way to do this is to look at the project from the perspective of the customer. For this process, one or several staff members would […]
Any hard-wired network device is capable of causing a short in a network. The method for detecting and removing this device is a simple process of elimination. Likely, the indicator lights on the managed network switch are blinking at an increased rate. The light corresponding to the port of the trouble device will be […]
With a standard telephone system, we would mainly be responsible only for the service inside the house. Where the main utility meets the house is where our scope begins. In any case, we want to disconnect the home phone from the utility, and plug a tester phone into the main connection and check for a […]
With a potential lighting replacement customer on the phone, the goal is obviously for them to pay for us to replace their system, but we need to address three important things based around the amount of trips we’d be taking to their home, and what aspects they are willing to handle themselves. A. Complete documentation […]
Below is a basic flowchart describing the procedure for troubleshooting over the phone with a new or existing customer.
In 1879 when Thomas Edison invented the first light bulb, it’s hard to say whether he’d had any idea how very basic a part of every modern home that lights would be, here some 140 years later. We all have them, and although they tend to all look the same once the faceplate is on, […]
The single pole switch is the most common “general workhorse” of electrical switches. It very simply turns an electrical load (light, device, etc…) on or off from a single location. There are only two terminals, one to receive the “hot wire”, or black power, and the other is for the outgoing hot wire to […]
Insteon uses a mesh network, meaning all the devices on the network communicate with each other, relaying commands and device status to and from the user. What has set Insteon apart from other lighting control systems in recent years is the introduction of what is called simply “the hub”. It is a central processor […]
255.255.255.255 192.168.1.x. total devices 255 192.168.x.x. total 65025 192.168.1.x 192.168.2.x – 192.168.255.255 192.168.x.x 255.255.248.0 192.168. 1 .1 192.168. 7 .255. 1785
All new Savant hosts have to be loaded with Savant’s DaVinci software suite before they can be used, and we will occasionally need to update an existing host to a more recent release of DaVinci. In both cases, the process is as follows: Download DaVinci The first thing to do is download the runtime […]